Busy City

1. Keys / Alarms
Most Busy City clients provide us with a key to their home, and we are very vigilant about safeguarding your key. In order to protect your identity and safety, each key is assigned a coded number and kept in a key safe in our office. Your key will only be accessed by your service team the day of your scheduled cleaning service and it is returned to the office at day’s end. For home alarm systems, while we prefer it to be turned off on cleaning day, you can show the service team how to operate it if it is a simple system.

2. Arrival Day
We provide you with a one hour arrival window relative to the scheduled appointment time to allow for factors beyond our control such as traffic conditions, lockouts, customers adding services or cancellations.

3. Arrival Notice
Busy City Team makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.

4. Parking
Parking for staff is required from customers. If pay parking is needed it is at customers expense.

5. Access
Access instructions must be provided at the time of booking. If we are unable to gain entry to your home, a member of our Busy City Team will contact you to request further instructions. Our Team will wait for a maximum of fifteen (15) minutes before proceeding to their next appointment. A full cancellation fee will apply in such instances.

6. Pets
We love them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.

7. Payments
For your convenience, Busy City Services accepts Visa, MasterCard, Cash or Cheque or E-Transfer. If you are sending an E-transfer, a 3% discount will apply. Checks should be made out to Busy Van Services LTD. Payment is due at the end of the cleaning service unless otherwise arranged with the office. A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.

8. Cancellation
If you need to cancel / rearrange a scheduled cleaning, please notify Busy City Services 48 hours prior to your scheduled day. This allows us to service another appointment and is also a more efficient use of resources and helps keep your costs down. Less than 48 hours’ notice or locked out means that we will not be able to fill that time – as a result, the service team’s earnings decrease. A lack of consistent wages means we cannot keep the most professional and committed staff to clean your home. Cancellation fee of $70 plus applicable tax will be assessed. Respecting our policies for rescheduling or cancelling helps insure you will get the best house cleaning service possible. Please contact the Office Manager if you have requests or concerns – this allows us to better address and resolve the issues. Please do not communicate these important details to the service team. If you would like to terminate your Busy City services, please submit this to the office via email.

9. Refunds
Since cleaning is a very tailored and personal service, we cannot offer refunds to clients. However, your satisfaction is important to us. Busy City services advises that the Client or a client’s representative must be at the premises at the time of completion of the job so an inspection can be done and any correction is made on site on the same day. If the Client or his/hers representative confirms that they are happy with the job done, this is considered as successful and completed job and no further claims can be made.

10. Our 24-Hour Guarantee
We stand behind our work - if upon completion you are not happy with the work, call us within 24 hours and we will come out and re-clean the area at no additional charge. Service guarantee does not apply for jobs that were not fully completed or were not inspected.

11. Timing
We provide an approximate time frame for your service, but each home is different and in some cases we may require more time or less.

12. Gratuity
Gratuity is not required or expected, but always appreciated. If you do choose to leave, cash is preferable as it will be shared equally by your cleaning team. An occasional note to the team when they really impress you would also be welcomed. In addition, your cleaning team receives bonuses based on your feedback, so please drop us a note through our facebook page.

13. Employees
We value our employees and take their safety very seriously, so our policy requires that they not lift anything heavier than 35 lbs. We do not want them to risk back injuries, and, we do not want to damage your floors either. If you would like cleaning done behind a refrigerator / stove, sofa or other heavy furniture, please have it moved prior to cleaning so your service team can access the area.

14. Referral Job Placement Fee
Your Service Agreement states that you agree not to hire any past or present Busy City Team members, for any home-related services that you are introduced to through Busy City Services. If you wish to employ a Home Service Team member, our referral fee is $3000.00 - this is due in full immediately upon employing or using the past / present staff member, regardless of whether the employment is continuous employment or on a contract basis Busy City Services reserve the right to pursue alternate methods of collection if the fee is not paid.

15. Damage / Loss Policy
Busy City Services is fully bonded and insured. Please notify us within 24 hours of the cleaning date and we will make arrangements to have the item repaired or replaced for you. Our liability limits are set at a maximum of 200% of your one time service fee. Items excluded from liability are, cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics. If your keys are lost or miscoded, key replacement costs / locksmith fees will be paid. There is a $50 per location liability limit. If any invoices remain unpaid, all rights regarding a Damage / Loss claim are waived until the outstanding amount is settled. Busy City Services may consider unpaid invoices of services as a “Payment Settlement Agreement Exchange for Damage or Loss Claim” with the client.

16. Contact Us
Busy Van Services LTD as Busy City Services
#142-757 West Hastings Street
Vancouver, BC V6C 1A1
888 881 81 84
mail@busycity.ca
www.busycity.ca

757 West Hastings St,Vancouver, BC V6C 1A1

8:00 AM - 9:00PM

© 2018. All Rights Reserved by Busy City Services.